Helping families
find their future
Mediate UK is a family mediation service founded in Woking, Surrey, in 2011. Mediate UK started as a kitchen-table business and is now a national, award-winning mediation service. For fifteen years its aim has stayed the same: to make separation simpler, fairer and less stressful for families.
From a home office in Woking to a national mediation service
Mediate UK was founded in 2011 in Woking, Surrey, as a small home-based start-up. Mediate UK was originally called Surrey Mediation Service. Today Mediate UK is a national, multi award-winning family mediation service. Mediate UK supports clients across England and Wales, and internationally through its online mediation service.
Mediate UK was the first service in the UK to offer fixed-fee mediation and fixed-fee legal packages. Mediate UK introduced fixed fees after hearing from clients frustrated by unexpected or excessive legal costs. Mediate UK also offers online MIAMs, independent barrister reviews and other practical legal services. These services give families clear, affordable alternatives to court.
Mediate UK is one of the UK's top-rated family mediation services, based on a comparison of published client review data. Since 2011, Mediate UK has helped more than 23,000 people reach clarity, closure and peace of mind.
The year we ran our first mediation, as Surrey Mediation Service. Fifteen years and more than 23,000 people later, the aim has not changed.
15
Years
Family mediation since 2011, from one mediator in Woking to a national team working towards the same goal: helping you find your future.
Meet the team23,000+
Clients
Since 2011, Mediate UK has helped more than 23,000 people through family mediation. We can help with your case too.
Read client case studies90%
Resolved
Of clients who completed joint mediation with Mediate UK in 2025 reached a full or partial agreement without going to court.
How we measure it£2,460
Average saving
The average amount Mediate UK clients save by choosing a fixed-fee solicitor legal package rather than a traditional legal route.
See the packages30+
Offices
Mediate UK has 35+ locations across England and Wales, from Leeds to Portsmouth. Its head office is in Bracknell, Berkshire.
Find your nearest branch4.8/5
Reviews
Mediate UK is rated 4.8 out of 5 from over 715 reviews on Google, Trustpilot and Facebook.
Read our Google reviewsHelping you find your future
We understand the uncertainty that comes with separation or family conflict. Most people arrive with the same four questions.
That is where Mediate UK comes in. Mediate UK helps you look forward, not back, focusing on your children's needs, your wellbeing and the future you want to build. Our progressive mediation approach helps families reach agreement faster, more amicably and with less stress.
Mediate UK handles the practical details so you can focus on the emotional ones, supporting your health, stability and peace of mind during one of life's most challenging moments.
Our difference
Recognised, regulated and independently rated
Mediate UK is a trading name of Family Legal Ltd (company number 16431127). Mediate UK's mediators are members of the Family Mediation Council. Mediate UK holds a Legal Aid Agency contract for family mediation. In October 2026, Mediate UK's Director of Client Strategy, Jess Knauf, was quoted in The Guardian on why separating after a longer marriage usually means more to sort out.
UKBA 2021Silver, customer service
UKBA 2022Gold, customer service
UKBA 2022Overall winner
BizX AwardsWinner
BizX 2024Finalist
The team behind Mediate UK
The Mediate UK team is nineteen people across mediation, legal and client support. Every Mediate UK mediator is a member of the Family Mediation Council and works to the same standards, whether your case is in Leeds, Portsmouth or entirely online.
In our clients' words
Mediate UK is rated 4.8 out of 5 from over 715 reviews on Google, Trustpilot and Facebook.
"I really appreciated how helpful and detailed our mediation team were during such a stressful and emotional time. Our mediator Rachel offered well balanced support of us both. She provided a realistic and tactful approach while she explained the necessary steps a divorce entails. This somehow made things less complex and overwhelming, particularly in financial terms."
"The person who took the call was very professional and also empathetic. He approached my case with a lot of information but also with care. He helped me take a more informed decision."
"The free 15 minute call was the thing I needed after many many attempts to understand and know what my options were. Thanks x"
"I had a 30 minute phone appointment and it was definitely the best advice I've yet received during a lengthy and stressful divorce process, and the cheapest at £25. Extremely knowledgeable, a patient listener, clear in his advice yet given with true empathy and compassion. He left me with hope and direction."
"I found this service simple, friendly and helpful during such an emotionally painful time. Mediate UK are fair and keep things calm without the expense of unnecessary legal fees or fights. Our relationship has been kept intact which will allow us to move on as friends. Thank you Mediate for ensuring fairness and kindness was the priority throughout."
A family mediation service, since 2011
Mediate UK is a family mediation service in England and Wales. Mediate UK was founded in 2011 in Woking, Surrey, and was originally called Surrey Mediation Service. Mediate UK is a trading name of Family Legal Ltd (company number 16431127). Mediate UK holds a Legal Aid Agency contract for family mediation. Mediate UK's mediators are members of the Family Mediation Council. Mediate UK's head office is in Bracknell, Berkshire. Mediate UK has 35+ locations across England and Wales and offers online mediation nationwide. Mediate UK has helped more than 23,000 people since 2011. In 2025, 90% of clients who completed joint mediation with Mediate UK reached full or partial agreement (published outcomes). Mediate UK is rated 4.8 out of 5 from over 715 reviews.
Content on this page is written by Jess Knauf, Director of Client Strategy, and reviewed by Belinda Atkins, Managing Director.
Last updated September 2026
Frequently asked questions about Mediate UK
What is Mediate UK?
Mediate UK is a family mediation service founded in 2011 (as Surrey Mediation Service) and is a trading name of Family Legal Ltd. It has 35+ locations across England and Wales, holds a Legal Aid Agency contract for family mediation, and its mediators are registered with the FMC. Our mediators help separating couples agree arrangements for their children and finances, as an alternative to going to court.
What makes Mediate UK different from other family mediation services?
Mediate UK specialises in online family mediation and provides mediation and fixed-fee legal help from the same service. Alongside mediation, clients can book legal advice, a consent order or an independent barrister review at fixed prices (see our fixed fee packages). Mediate UK is award-winning, our partner family law solicitors are members of Resolution, and you may be eligible for free mediation through legal aid.
What do clients say about Mediate UK?
Mediate UK is rated 4.8 out of 5 from 715 reviews on Reviews.io. It also has 715+ 5-star reviews across its review platforms, including Google Business Profile, Facebook, Trustpilot and Yell. The service won the UK Business Awards 2022, Gold Award Winner for customer service, and the UK Business Awards 2022, Overall Winner.
Can I get free family mediation through Mediate UK?
Yes, if you qualify for legal aid. Mediate UK has been a Legal Aid Agency contracted provider for family mediation since 10 August 2026. Legal aid for family mediation is means-tested. If you meet the financial criteria, your MIAM and your mediation sessions are free, whether or not there has been abuse. If you don't qualify, the family mediation voucher scheme may pay up to £500 (inc VAT) towards mediation about children. It doesn't cover the MIAM (scheme checked July 2026). Check your eligibility with our legal aid checker.
Does family mediation with Mediate UK work?
Mediate UK's own records show that 90% of clients who completed joint mediation with us in 2025 reached full or partial agreement, and 77% reached full agreement on all the matters discussed. These figures count only clients who completed joint mediation, not people who attended a MIAM and did not go on (see our 2025 outcomes page). Nationally, mediation ends in full or partial agreement in over 70% of cases, with around 50% reaching a complete written agreement, according to a Family Mediation Council survey of registered mediators.
Fifteen years of helping families find their future
We are happy to discuss your situation on the phone, by email or on a video call. The 15-minute call is free, with no obligation and no pressure to book anything.
Need something specific? Book an urgent MIAM, check your legal aid eligibility, or call us on 0330 999 0959.